Shipping Policy
SHIPPING POLICY
This Shipping Policy describes how Dust Slime handles order processing, shipping, and delivery. Please read carefully before placing an order.
PROCESSING TIMES
All orders are processed within 1–3 business days. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
SHIPPING TIMES
- Domestic Shipping (within the United States): Estimated delivery time is 3–7 business days.
- International Shipping: Estimated delivery time is 7–21 business days. Delivery may vary depending on customs clearance and the destination country.
Please note: delivery times are estimates and not guaranteed.
SHIPPING COSTS
- Standard shipping to US & Canada: FREE
- International shipping: Calculated at checkout
TRACKING INFORMATION
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1–2 business days to appear. You can track your package using the link provided in your shipping confirmation email.
SHIPPING RESTRICTIONS
We currently ship to most countries worldwide. However, certain destinations may be unavailable due to carrier limitations or local regulations.
- Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
- If your country is not available at checkout, please contact us and we will do our best to assist you.
DAMAGED, LOST, OR DELAYED SHIPMENTS
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier directly to file a claim.
- For missing packages or shipments delayed beyond the estimated timeframe, please contact us at jpatel.store@gmail.com and we will assist where possible.
- We recommend keeping your tracking number handy when reaching out about a delayed or missing order.
Please allow the full estimated delivery window to pass before contacting us about a delayed shipment, as carrier delays can occasionally occur.
CONTACT US
If you have any questions about this Shipping Policy or your order, please reach out to us: